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City Bank truly stands out as one of Bangladesh’s most dynamic and customer-focused financial institutions. From seamless digital banking to their user-friendly Citytouch app, every service reflects innovation and reliability. Their customer service team is always professional, ensuring that every issue is resolved quickly and efficiently. The bank’s credit cards, loans, and savings options are thoughtfully designed to suit modern lifestyles. I especially appreciate how transparent and secure their online transactions are. Whether for personal or business needs, City Bank makes banking smarter and simpler. It’s not just a bank — it’s a trusted financial partner that continues to raise the standard for banking in Bangladesh. Absolutely deserving of a full 5-star rating!
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City Bank Limited is one of the oldest and most innovative private commercial banks in Bangladesh, established in 1983. Headquartered in Dhaka, the bank has played a pioneering role in transforming the country’s banking sector through modernization and customer-centric services. Unlike many traditional banks, City Bank introduced centralized online banking, card services, and modern financial solutions early on. It is the first Bangladeshi bank to issue American Express cards and to launch Citytouch Digital Banking, offering seamless online transactions, bill payments, and fund transfers.
The bank provides a wide range of products and services, including retail banking, SME banking, corporate banking, treasury operations, and Islamic banking under the brand “City Islamic.” City Bank has an extensive branch and ATM network across Bangladesh, along with a growing presence in international trade and remittance services. Over the years, it has received numerous awards for innovation, digital transformation, and excellence in customer service.
With a vision to be the “financial supermarket with a winning spirit,” City Bank continues to strengthen its technological capabilities, sustainability initiatives, and financial inclusion efforts—aiming to serve both urban and rural customers through modern, secure, and customer-friendly banking solutions.
